Support

Expert Services to ensure the Successful Planning, Deployment, and Support of Engineered Solutions

Helpdesk staffing, training, device management tools, reporting and the development of unique intellectual capital are key components managing an M2M infrastructure. DH Wireless Solutions offers simple, yet fully engaged M2M Support Services including Device Management Training, Post Deployment Advanced Integration Services for In-Field Configurations, and RMA Warranty Process Services to help our customers operate, control, troubleshoot, and report on their M2M assets.

Support

  • Tier 1 through Tier 3 Support
  • Device Management Training
    • In-depth tour of fleet management menus, features, registration process
    • Expert advice on software utilization knowledgebase articles
    • Complimentary initial training on first-time purchase of any device management solutions
    • Establish best practices for onboarding, mass updates and templating, mass firmware upgrades, and bug fixes
  • Post Deployment Advanced Integration Services for In-Field Configurations
  • RMA & Advanced Exchange Services
    • Customer assistance for OEM warranty repairs
      • Support in Issue Diagnoses
      • Bench Testing to avoid no trouble found charges
      • Replacement device provisioning
      • DH Wireless Solutions will own all communications with OEMs
      • Quality assurance testing on repaired and replacement devices
      • Firmware updates and customer templates applied on to devices
      • Expedited shipping through advanced replacement programs